FAQ

 

What forms of payments are accepted for online orders?

We accept Visa, MasterCard, Discover, and American express, as well as checks and money orders by mail.

 

How can I pay by check or money order?

To make a purchase by check or money order, add your desired items to your cart and proceed to Checkout. Enter your shipping information, then under payment, select “Check or Money Order” from the drop-down box at the bottom of the page. From there, click “Place Order.” Your order will then be held until payment is received. Please mail checks or money orders to the following address:

George Bush Presidential Library Museum Store
ATTN: Online Sales Department
1000 George Bush Drive West
College Station, TX 77845

 

Can I place a tax-exempt order online?

We honor the tax-exempt status of eligible institutions; however, we are unable to process tax-exempt orders online. Please contact Customer Service and a representative will gladly instruct you to mail or fax your order with a copy of your exemption certificate.

 

How can I check on the status of my order?

Your order status is displayed on your account page. Once your order has been packaged and is awaiting pickup, you will receive an email with its tracking information. UPS orders can be tracked here, and USPS orders can be tracked here. Simply type in the tracking number we have shipped you in the box, and the mail service will show you your order’s status.

 

Can I cancel my order?

Orders can be cancelled prior to shipment by contacting our Customer Service. Once shipped, we are unable to cancel an order; however, you may return an order within 14 days of receipt by shipping it back to our Returns Department.  Please note that autographed items are non-refundable.  After an order has been cancelled, it may still appear as “In Process” on your account page.

 

Can I return my order?

If you are not completely satisfied with your purchase, simply return the clean item within 14 days of receipt. We will replace the item, refund or credit your account the full purchase price of the product.

Please note that shipping and handling charges are not refundable.

Additionally, please be aware that autographed items are not refundable.

 

How can I return my order?

If you wish to return your order, you may ship it to the following address within 14 days of receipt:
George Bush Presidential Library Museum Store
ATTN: Returns Department
1000 George Bush Drive West
College Station, TX 77845

Shipping and handling charges are not refundable.  Please contact  Customer Service if you need to report a claim on an order.

 

What are the hours of operation for your customer service center?

You can reach customer service Monday through Friday between the hours of 9 am and 5 pm Central Standard Time.